Privacy policy

The short version

• We collect only what we need to answer you, set up your subscription and support it.
• We do not sell your data, and we never ask for card PINs or banking passwords.
• You can ask us at any time what we hold about you, and ask us to correct or delete it.

Who is responsible for your data

Gamma IPTV, operator of gammaiptvhd.com, is responsible for the personal data described in this policy. Contact for all privacy matters: [email protected].

What we collect

When you contact us

• Your name, email address and WhatsApp number
• The content of your messages, including screenshots you choose to send
• Your device model, the app you use and your country, when you share them for setup

When you subscribe

• Your plan, its start and end dates, and your login username
• Payment confirmation details (amount, date, reference). Card numbers are handled by the payment provider, not stored by us.
• Technical connection data needed to run the service, such as connection times and IP address, used to manage screen limits and troubleshoot problems

When you browse this website

• Standard server logs (IP address, browser type, pages visited, time), kept for security
• Cookies described in our cookie policy

How we use it, and why

WhatsApp conversations

When you message us on WhatsApp, the conversation is also processed by WhatsApp (Meta) under its own terms and privacy policy. We use the chat history only to serve your order and support requests. If you prefer not to use WhatsApp, email works for everything.

Who we share data with

We share personal data only where needed to run the service:

• Our website host and email provider, who store data on our behalf
• Payment providers, to process and confirm your payment
• Technical providers that operate the streaming infrastructure
• Authorities, when the law requires it

We do not sell or rent personal data to anyone.

International transfers

Our customers and providers are located in different countries, so your data may be processed outside the country where you live. Where the law requires it, we rely on appropriate safeguards such as standard contractual clauses.

How long we keep it

• Pre-sale questions without an order: up to 12 months
• Subscription and support records: while your subscription is active and up to 24 months afterwards
• Payment records: as long as accounting and tax law requires
• Server logs: a few weeks, unless needed to investigate a security incident

How we protect it

This website uses an encrypted HTTPS connection. Access to customer records is limited to the people who need it to help you. No system is perfectly secure, so we also ask you to keep your login details private and to tell us straight away if you think they have been exposed.

Your rights

Depending on where you live, you may have the right to:

• access the personal data we hold about you
• correct inaccurate data
• ask us to delete your data
• object to or restrict certain uses
• receive your data in a portable format
• withdraw consent you have given
• complain to your local data-protection authority

To use any of these rights, email [email protected] from the address linked to your account, or message us from the number you ordered with. We reply within one month.

Children

Subscriptions are for adults. We do not knowingly collect personal data from children. If you believe a child has sent us personal data, contact us and we will delete it.

Changes to this policy

When this policy changes, we update the date at the top of the page. Significant changes are also announced to active customers through the usual contact channel.